FAQ

How Do I Place An Order?

 

Purchases can be made through our online store by clicking the 'shop' link above.  When you find a product you want, simply click the add to cart button. Once you are finished shopping,  Click on the shopping bag icon on the top right, you will then be directed to your cart.  Click the checkout button to complete the order.  You will be asked for shipping and payment information.   Once the order is placed, a confirmation and receipt will be emailed to you.

 

Payment and Shipping

Secure payments are made on this site through Square.  We accept all major Canadian credit cards.  All orders are shipped via Canada Post Expedited Parcel.  Orders in Ontario should arrive within 2 business day of shipment, and 3 business days for the rest of Canada.  

We no longer offer local pickup in Kitchener. Sorry for any inconvenience

Returns and Refunds

We take pride in the quality and care put into each of our handcrafted products. Our website features all product directions, ingredients and descriptions to ensure proper routine and aid you in making the best choice to care for your skin.  If you require any clarification or have any questions please contact us.

Your satisfaction is important to us.  If for some reason you are not happy with your product, return within 30 days of delivery for a full refund or exchange.  Oluline is not responsible for the shipping costs associated with the return.

We strive to ensure our products are properly packaged for shipping.  In the event that something arrives damaged or defective, we are happy to replace or refund your original purchase within 7 days of delivery.  Please send us a detailed note and image of the damaged or defective product.  No returns or refunds will be permitted 7 days after the delivery date.

Where are your products made?

Oluline products are handcrafted in our small workshop in Burlington, Ontario.  Each product is made in small batches, each following a strict process to ensure consistency and quality.

 

What does Natural Skin Care mean?

We are concerned about the health of your skin.   Using natural ingredients in our products and certified organic where possible, Oluline strives to produce the highest quality natural skin care products that nourish the skin creating a radiant and healthy glow.  Our products are free from harmful ingredients that are known to have a negative impact on the environment and our health.  That means no artificial fragrances, dyes, synthetics, GMOs, phthalates, parabens, sulphates, mineral oils, or synthetic preservatives.

Shelf Life


Some of our products contain small amounts of natural preservatives such as grapefruit seed extract. They can expect to last 6-12 months if properly stored in a cool dry place out of direct sunlight.

© 2016 by Oluline.  

Burlington, Ontario, Canada.

Contact Us:

905-868-4960

info@oluline.com

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